318 developed and uses a proprietary Enterprise Resource Planning (ERP) system, called Katana, which allows instant access to the details of every client, job and computer we work on including: passwords, serial numbers, usernames, work orders, purchase receipts, IP addresses, etc.  Katana’s, web-based system enables remote access for our on-site technology consultants and is secured by two powerful layers of protection: PPTP/VPN (Virtual Private Network) and SSL Encryption.  This redundant system of protection is vital because security is our highest priority at 318.  Katana is not available to other IT service firms, and allows 318 to be large enough to solve the wide range of technological issues affecting businesses today, while maintaining a smaller, boutique class of service for our clients.  With 318, clients get the best of both worlds – large company systems, knowledge and availability, with the personal, client focus of a small provider.